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Purchase assistance and delivery

PUREVA OÜ issues invoices for products and services to:

  • Private individuals
  • Legal entities
  • Government institutions and other public-sector organisations (e-invoices / Fitek)

Payment methods

  • Invoice (standard bank transfer)
  • E-invoice (government institutions and other public-sector organisations / Fitek system)
  • LHV bank link
  • SEB bank link
  • Swedbank bank link
  • COOP bank link
  • Luminor bank link
  • Citadele bank link
  • ESTO instalment payment
  • Credit card payments

Placing an order

Select the product or products you are interested in and click the “Add to cart” button. You can find the shopping cart and the products added to it in the upper-right corner of our online store, regardless of which page you are currently viewing.

Once you have added all the desired products to the shopping cart, you can proceed to checkout.

Please note that after confirming your order, you will initially receive only an order confirmation email containing the order details, but not an invoice.

The invoice will be sent separately to the email address provided by the customer during checkout.

If you have not received any information from us, please check whether your mailbox has enough free space to receive new messages and whether your spam filter has mistakenly moved our email to the spam folder.

If you have any questions, please contact us by phone at +372 48 37 235 (EE) or by email at epood@pureva.ee.

As a rule, invoices are sent to customers on business days between 8:00 and 17:00, usually within a few hours after the order has been placed, but no later than within one business day.

All orders are processed only after payment has been received or, in the case of payment by invoice, after a copy of the payment order has been sent to epood@pureva.ee.

Delivery and delivery costs

Delivery costs are calculated in the shopping cart during checkout.

  • Courier delivery within Estonia: €6.20 (excluding shipments over 30 kg, large appliances, etc.).
  • The delivery cost for oversized parcels is calculated in the shopping cart during checkout.
  • Parcel lockers within Estonia:
    • SmartPost parcel locker – €4.86
    • Venipak parcel locker – €4.90
    • DPD parcel locker – €4.86
    • Omniva parcel locker – €4.86
  • Pureva transport – €6.20
  • Röa 24/7 pickup locker (Pureva, Röa village) – FREE
  • Rapla 24/7 pickup locker (Koidu 22/3, Rapla) – FREE

NB! Free delivery for orders over €100 does not apply to deliveries outside Estonia (Latvia, Lithuania and Finland).

Free delivery to Latvia and Lithuania is available for orders over €150.

Free delivery to Finland is available for orders over €300.

The delivery cost is added during checkout and is shown to the customer before the order is confirmed.

The estimated delivery time is indicated separately for each product and is indicative.

We do our best to ensure that ordered products reach our customers within the estimated delivery time indicated for each product.

If the shopping cart contains several products with different delivery times, the estimated delivery time for the entire order will be based on the product with the longest estimated delivery time.

In certain exceptional cases, deliveries may be delayed for reasons beyond the control of PUREVA OÜ.

The cause of the problem may be a supplier who has entered an incorrect product quantity and/or incorrect delivery time in its warehouse system, or a logistics company that, for various reasons, has caused delays in the supply chain either itself or due to a third party.

We update our product database several times a day to keep product information, prices and availability up to date.

There may be situations where some of this information changes faster than the updated information reaches our product database through automatic updates.

We always inform customers separately about delivery delays and, where possible, provide customers with the option of tracking the shipment themselves using the logistics company’s tracking link.

Please take such possible situations into account. We apologise if your order is affected by such circumstances.

Approximately 98% of our orders have historically reached customers within the estimated delivery time.

If you have any questions, please contact us by email at epood@pureva.ee or by phone at +372 4837 235.

If the product is immediately available in the PUREVA OÜ warehouse and the estimated delivery date is shown as today’s date, products ordered and paid for before 15:00 on business days are generally delivered by courier within Estonia on the next business day.

Orders placed and paid for during the weekend are processed on the next business day.

The estimated delivery time is indicative and depends on various circumstances, including circumstances beyond the control of PUREVA OÜ, such as public holidays in Estonia and other countries involved in the supply chain.

As a result, delays may occur in shipment handling and delivery to the customer due to holidays, shorter working days and/or increased workloads at supplier warehouses and logistics companies.

Certain products can also be delivered to parcel lockers.

If delivery of a product to a parcel locker is possible, this delivery method will be available to the customer in the shopping cart during checkout.

If a product cannot be delivered to a parcel locker, the system will not offer this delivery method during checkout.

Certain products can be collected from our PUREVA OÜ store.

If a product is not available for collection from our store, the system will not offer this delivery method during checkout.

Discounted products category

The discounted products category includes products, such as clearance items, that are new and offered at a slightly lower price compared with their regular price.

These may include the last remaining units of products that are about to be discontinued or products that have remained in stock for a longer period.

This category may also include products that customers have returned to the supplier or seller during the 14-day withdrawal period.

The category may also contain products that meet the following criteria:

● The product packaging has been opened and the product has been switched on and/or tested for demonstration purposes. Signs of use may be present. The warranty period is the same as for a new product.

● The product packaging is damaged, but the product itself looks new and is undamaged. The warranty period is the same as for a new product.

● The product packaging has been opened by a customer or store employee and the product may have been switched on and/or tested. Signs of use may be present. The warranty period is the same as for a new product.

● The product packaging has been opened and the product has been switched on and/or tested for demonstration purposes. Signs of use may be present. The warranty period is the same as for a new product.

● The product is broken or damaged. The product has no warranty.

● The product has been displayed at exhibitions. The packaging has been opened and the product has been switched on and/or tested for demonstration purposes. Signs of use may be present. The warranty period is the same as for a new product.

● The product has been damaged during transport. For more information about the extent of the damage, please contact epood@pureva.ee.

● The product has been factory refurbished to a condition equivalent to that of a new product. The warranty period is the same as for a new product.

We wish you a pleasant shopping experience!

PUREVA OÜ